It is a pleasure to have you choose Cactus Jack Clothing. The shopping experience you will have with us will be positive. Read the following policy carefully before returning or requesting a refund.

You can return or replace faulty or wrong products within 7 days.

A replacement or return is possible within 7 days of receiving a product that is incorrect or faulty. In order to be eligible for return, the item must be unused and in its original packaging, including all accessories.

Conditions for Returns:

1. You must return the product within seven days of receiving it.
2. Keep all original tags on the items, if they have not been washed yet.
3. It is necessary to keep the original packaging.

Return or Replacement Criteria:
1. The item cannot be returned or replaced due to a change of mind. Be sure that your order is correct before completing the purchase.
2. Used items, damaged goods, and items missing original packaging and tags will not be eligible for return or replacement.
How to Request a Replacement or Return to Hellstar:
1. If you are experiencing any issues with the product, please contact our customer service team at [email protected] within 7 days of receiving it.
2. Describe the problem and provide your order number.
3. You will be guided through the replacement or return process by our team.

Returns and replacements processing time
Returns or replacements will be processed within 14 working days of receiving the returned item.

Refund Process:
A refund of the purchase price will be processed once the returned item has been received and inspected.

Shipping Cost:
It is the customer’s responsibility to cover the shipping costs for returning an item, except if it is defective or incorrect.

Cancellation Policy:
Orders can be canceled within 12 hours of purchase. However, once shipped, you cannot cancel the order.

It is greatly appreciated that you understand and cooperate with us. Contact our customer support team if you have any questions or concerns.

Need help?

Contact us at [email protected] for questions related to refunds and returns.